Repair Authority Named Authorized Service Center for In-Warranty Repairs
Ball Ground, GA (September 15, 2022) — In response to increased demands on oxygen equipment fleets, CAIRE has announced Repair Authority, the largest home medical equipment repair company in the US, has officially become a part of the company’s Authorized Service Center network.
Based in Strongsville, OH, Repair Authority has long been a CAIRE customer performing out of warranty repairs to its equipment. Through this new agreement, Repair Authority will be able to support CAIRE customers with in-warranty repairs, which is critical support needed by some of the largest home medical equipment (HME) providers.
Repair Authority Production Supervisor Colin Ward performs service on CAIRE’s NewLife Intensity 10 stationary oxygen concentrator.
Founded in 1990, Repair Authority is one of the oldest and most widely respected home medical equipment repair companies in the U.S. Originally known as The Repair Center (TRC), Repair Authority has repaired nearly a million units over its history, serving HME dealers ranging from large national companies to smaller independent providers.
In addition to stationary and portable oxygen concentrators, the company also repairs continuous positive airway pressure (CPAP) devices, ventilators and other home respiratory equipment at its 53,000-square-foot headquarters. Repair Authority holds more authorized warranty service contracts than any other HME repair provider in the U.S.
Because of this, the organization has played a major role over the past two years performing critical equipment repairs during the COVID-19 pandemic.
“We’re honored to have been selected by CAIRE as an authorized service provider for its stationary and portable oxygen concentrator lines,” said Jesse Keirn, CEO of Repair Authority. “CAIRE’s reputation for quality and innovation is second to none, and we are proud to partner with them to keep their devices working properly and in patients’ homes where they belong.”
Repair Authority serves dealers nationwide, and offers pickup and delivery routes in Ohio, Michigan, Indiana, Kentucky, West Virginia and Pennsylvania. Outside of those routes, customers ship their equipment to the company’s Ohio facility.
“Offering regular delivery routes in these six states is one of the major benefits of partnering with Repair Authority,” said Lanier Hogan, CAIRE Global Parts and Services Manager. “The convenience of their location, along with a faster turnaround, will have a direct impact on CAIRE’s providers who will be able to enhance their customer service to ensure their oxygen users enjoy a better quality of life.”
Repair Authority joins ReOx Medical Services, Altra Services Professionals, and Oxygen Sales & Service, Inc. in providing support for CAIRE equipment as part of the Authorized Service Center network in the United States. These sites complement CAIRE’s new Global Service Headquarters in Canton, GA.
For more information about Repair Authority, please call 888-828-1872 or email info@repairauthority.com.
About CAIRE Inc.
Global oxygen equipment manufacturer CAIRE Inc. is a leader in pioneering technologies and innovating market solutions in support of long-term health and wellness, as well as industrial applications to benefit commercial enterprise. Join us in celebrating the 20th anniversary of the LifeStyle portable oxygen concentrator — the first of its kind and the medical device that forever transformed the lives of those prescribed oxygen therapy. This achievement and our legacy of expertise are cornerstones of CAIRE’s time-proven portfolio of brands encompassing respiratory care diagnosis equipment; oxygen therapy devices designed for portable, at-home and military use; and turnkey on-site generation solutions for medical, commercial and environmental applications. www.caireinc.com
About Repair Authority
For more than 30 years, Repair Authority has distinguished itself as one of the leading HME repair companies in the nation, servicing stationary and portable oxygen concentrators, CPAP devices, ventilators, liquid oxygen systems and more. Repair Authority is headquartered in Strongsville, Ohio, and provides pickup and delivery service to dealers throughout Ohio, Pennsylvania, Michigan, Indiana, Kentucky and West Virginia, as well as ship-in service from dealers and patients across the U.S. Repair Authority is an Authorized Warranty Service Center for CAIRE, Philips Respironics, Drive DeVilbiss, Invacare, ResMed, Rhythm Healthcare and O2 Concepts. Repair Authority also provides direct-to-patient CPAP and BiPAP repairs through its CPAP Medic service. Repair Authority is a 2021 winner of the Weatherhead 100 Award for Northeast Ohio’s fastest-growing companies. www.repairauthority.com