Frequently Asked Questions (FAQs)
Where can I place an order for standard spare parts?
Email our Service Department at CPD@caireinc.com and someone can certainly assist.
What is required to place an order for standard spare parts?
Where can I download parts lists?
Please reach out to the AirSep Service department at CPD@caireinc.com for a parts list with your model number and serial number.
Where can I download a manual?
Please contact our Service department at firstname.lastname@example.org to request a manual.
How long does it take to ship a standard part that is in stock?
Where can I find a local dealer to service my unit?
How often should I replace the sieve in my unit?
How often should I replace the air filter elements in my AS-Series AirSep Oxygen Generator?
Does AirSep offer in-house service training?
Yes. Please contact your sales representative to set up a service school and visit our Training page for more information.
Where can I find the serial number?
The serial number is located on the back of the Onyx Series, Reliant and AS-A, AS-B and AS-D units.
The serial number is located on the side of the Topaz and Centrox units.
The serial number is located on the side of the control panel on units AS-D+ and larger.
On skidded systems there are several. The main one is on the breaker panel. Others will be on each piece of equipment.