Frequently Asked Questions (FAQs)
Where can I place an order for standard spare parts?
Email our Service Department at CPD@caireinc.com and someone can certainly assist.
What is required to place an order for standard spare parts?
Where can I download parts lists?
Please reach out to the AirSep Service department at CPD@caireinc.com for a parts list with your model number and serial number.
Where can I download a manual?
Please contact our Service department at email@example.com to request a manual.
How long does it take to ship a standard part that is in stock?
Where can I find a local dealer to service my unit?
How often should I replace the sieve in my unit?
How often should I replace the air filter elements in my AS-Series AirSep Oxygen Generator?
Does AirSep offer in-house service training?
Yes. Please contact your sales representative to set up a service school and visit our Training page for more information.
Where can I find the serial number?
Watch our video to learn more on where to find your MODEL and SERIAL NUMBER.
The serial number is located on the back of the Onyx Series, Reliant and AS-A, AS-B and AS-D units.
The serial number is located on the side of the Topaz and Centrox units.
The serial number is located on the side of the control panel on units AS-D+ and larger.
On skidded systems there are several. The main one is on the breaker panel. Others will be on each piece of equipment.